Often new little informed players allow themselves to have by casinos without license (hence the interest in going through a platform like ours which only advises duly verified casinos). As we are players ourselves, we asked ourselves the same questions as you, at the beginning - and we all have known setbacks. It is in this regard that we decided to select Online casinos of confidence and that transparency and that the quality of customer service are preponderant in our selection. So we are going to explain to you here how it all works and give you the keys to solving a dispute or a simple problem and quite simply, much better, how to avoid them!
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Transparency of online casinos
This is the challenge of success. The era of the Far West of online casinos, can be located around the 2000s. We can speak of a virtual cut-off where some have lost many silver. The concept at this time of online security barely emerged. That is to say that even buying something online was Russian roulette. Obviously, no one was talking about it. So imagine the dream of precursors who wanted to launch the money games on the web. It was a utopia. And then the technology allowed this utopia, but for that it was necessary that security was there, as usual the legislation was still in the Middle Ages to want to regulate the use of the bourier. We can say it today, the world of online games had to do the big cleaning and self-regulate. That is to say, casinotiers to get rid of this reputation, which at the time was far from unjustified, decided to meet to offer guarantees to players. What were the concerns of online casino players: honesty and probity, what is called today, transparency. This is how regulation tools have been created, that states have created reliable licenses And that game publishers have been checked. This agitation and this regulation made it possible to chase the bad students and the scammers who swarmed. Today, we have the tools to check the quality of an online casino. Because this will be the subject of our next paragraph, I would even say more, we will be the subject of our next paragraph.
Read the regulations before the dispute!
Most disputes come from poor reading of online casinos regulations. If you have a problem or a question, read the internal regulations. They are detailed and most of your questions have an answer. They are there to protect the casino, but it is also a tool to protect you. The ideal is therefore to read the regulations and the FAQ well before registering and deposit on the casino.
The points to read absolutely
- The Deposit and withdrawal conditions : You will see all the means of payments available, those that are free and those paying. The conditions of withdrawal and in particular the minima as well as the deadlines must be explicitly specified. Cancellation conditions: Your account can be suspended if you are taken hand in the cheating bag, to make collusion, to use a false identity, etc. You have no idea of the technological advance of the safety algorithms used by online gaming rooms. If you challenge them, it is at your own risk and you can also be sued.
- The condition of withdrawal of Welcome Bonus : It may be the ax of war between the players and the casinos. And, it would be definitively buried if we read the conditions well: everything is written. If you cannot find any details, it is because the casino should not have an official license, and this gives you a clear message: Flee! For the rest, read the bonus conditions and if they do not suit you, change the cremerie. In our casino journals you will find details of the welcome bonuses and the others.
Remember that registration and your first deposit imply that you accept the regulations.
What to do in the event of a proven dispute
We don't go to war right away. Most of the time, the dispute will be set with a small click for customer service and if you send an email, you could scratch some bonuses. Before all things, report your problem in all politeness and I would even say in any candor. If your problem is on a game site authorized by the ANJ, you can them and find a mediator. Again, if you have really circumvented the law by being a minor, for example, and playing on an online Paris site licensed by the ANJ, you will kindly be returned to the strings. If you You complain, be sure to be in your law. This may seem logical, but 95 % of complaints are unjustified.
You have in order:
Customer Service Mail
le chat live
Customer service phone (watch out for language)
the license organization
You should know that online casinos are conciliatory if you are not in faults. Do you also get involved, banking organizations that can sometimes be longer than expected with transfers from abroad. For this purpose we advise you to use online porters like Paypal, at no cost and secure for the net.
In conclusion, disputes are easily settled if they are due to the online gaming rooms. Conversely, if you are in wrong, even in good faith, you have little chance of finding a solution, unless your casino gives you a commercial gesture.