The online game industry is still booming, and brews several tens of millions of euros each year. With their thematic universes, their colossal catalogs and their constantly renewed bonuses, online casinos redoubled inventiveness to attract players. And to keep them. Only here, a dispute has happened quickly and your gaming experience is already spoiled in the face of the endless treatment times. Between payment defects and potential scams ... file a complaint against a casino of agreement, but what are the possible appeals against a virtual establishment? The Online casinos Are they judicially attackable?
Why file a complaint against an online casino?
There are casinos who are slow to pay the gains or those, even less scrupulous, who do not ensure the fairness of the games offered. The sites which disappear one fine morning and which do not leave room for doubt: a scam, obviously ! And then Compulsive players And unlucky, ready to bring a trial when neither the law nor luck are on their side.
As any type of legal action, file complaints against an online casino is not a decision to be taken lightly and requires in -depth reflection. You will proceed in stages and you will surround trusted people who will be able to represent you throughout the case.
Most of the time, online casinos will prefer to opt for an amicable settlement. A quick and discreet agreement, which will avoid harming the integrity of the site while bringing satisfaction to the disgruntled player!
Making
No complaint against an online casino before trying to defuse the situation on your own.
Mail, cat, telephone, each establishment has a handful of options to reach customer support, or even management if the preliminary dialogues are unsuccessful. Stay courteous, patient, and keep a trace of the communications made and the responses received. They will have their importance to build your future file.
If necessary, you can also be assisted by a third party at this stage, which will take care of acting as an intermediary to try to quickly settle the dispute. If it could not ultimately be set, you can then consider file an official complaint with the regulator, in the jurisdiction to which the online casino is authorized and regulated.
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Regulatory authority
All legitimate online casinos are affiliated with a Game license authority. Those with a license from a deemed agency will offer a certain degree of protection to players and appeals in the event of a complaint. Some, however, are better than others.
For example, South American licenses such as Curaçao offer very little protection to players. Difficult in these circumstances to bring its complaint to the end. For this reason, you will preferably opt for a casino approved and regulated by organizations such as the United Kingdom Gambling Commission (UKGC), the Malta Gaming Authority (MGA) or one of the many other European agencies.
You will generally find information on the license number of your online casino at the bottom of the page. Without necessarily being able to solve the problem, regulators will take a more attentive look at the online casino which will be discussed. The establishment may, in the worst case, lose its license if too many complaints were recorded.
Note that the online casino can operate outside the country where you live. Unlike a physical casino, the complaint will often be heard here in the country which regulates the online casino. What complicate the procedure a little more if you had to initiate an international lawyer!
However, an arrangement may be concluded here also, in order to avoid the court at all costs.
Specialized lawyer
Always nothing ? Maybe even the casino never responded to your requests, or has vanished down? It will be time to a lawyer in order to start the formal legal action process against the said casino.
You will then have to prove your claims, and this is where the captures of your previous exchanges can be useful. They will allow the lawyer to set up a solid file, which will resist in court.
The tribunal
It will be the next and last step in your journey!
The lawyer chosen will plead in your favor, against the operator of the online casino. If your testimony must be heard in person, it will probably be necessary to move to the country in which the case will take place.
Once the evidence of the two parties heard, the judge will return his verdict. If you finally lose the trial, legal fees could be claimed. Yours, but also those of the casino!
A last resort against my online casino?
There is one, if no legal paths were available, or if your efforts did not succeed. Bringing closer to an online casino exam company, without making sure you find your money, will allow the establishment to be put on a blacklist and give more visibility to your complaint. A powerful weapon against fraudulent game operators, especially since some of these companies have several thousand users and subscribers! A good way to make your voice heard and interact with other dissatisfied players.
Complaint is never an easy task. This generally implies a cost, both financial and personal. All without guarantee of result.
To limit the risks as much as possible in the case of an online casino, are always interested in the license of the selected site and do not hesitate to consult Casino reviews And user reviews. Some simple efforts, in exchange for a gameless notes game experience!
