Because behind all these well -oiled mechanics slot machines, there are indeed human beings. Those who work hard for a wages of misery, and those who bask in their villa in the Maldives.
Admittedly, so the capitalist system of our modern societies is built - and it is in the hope of going on the side of the wealthy that we play our little and big savings in poker or slots. But tending towards a little more pay equality and reducing the gap between employers and employees, in the ruthless world of finance and gambling, would not be a luxury!
Julia (assumed name), 24, worked for 3 years for a famous international casinos group online. She confided in usa-review-casino.com And reveals everything that is really behind the scenes of these virtual play rooms.
What did your work consist of?
I took care of American-speaking customer support-that is to say, respond to emails, live chat and telephone-that is to say, answer all kinds of requests, complaints, technical questions ...
I also managed the financial part: the payment of players, the Disputes between players and casino, and also marketing - sending a newsletter, social networks etc.
I was the American -speaking referent and I was doing a bit of everything ... There were very difficult days and others less.
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What training to work in an online casino?
No, there is no specific training, but you have to know how to work, all the Casino regulations, the terms and conditions, in addition to banking formalities and other technical status. We are formed by the oldest, on the heap, you just have to master American and the basic use of a computer.
But I would say that beyond all this and computer skills, it is above all necessary to have human qualities - empathy, patience and solid nerves to cope with all the profiles of players and stay kind and efficient .
What were your main instructions?
Above all, I was asked to pay attention to suspicious behavior - for example, very large withdrawals had to be reported to the technical team to check if it was not a cheat.
VIPs had to be particularly pampered - they received bonuses with each email or conversation by chat or telephone. They were very large players who deposited on average $ 10,000 per month.
Was there a lot of disputes and what subjects?
It was mainly because of cheaters who used methods to deceive software algorithm, and it is the technical team that was to check if there was embezzlement or bug of the site - with us or the player the most Often, which can happen, sometimes simply because of an internet, electricity or other technical problem.
Are players nice customers?
As often the calls touched on Money questions, it can generate a certain tension. I had of course my share of particularly aggressive customers, but most of the time everything was going well. Some players are addictive and lose huge sums. Some told me that they had sold everything, and that they had borrowed so much money that they were in debt for life and had lost all their friends and relatives from whom they owed money. It's really sad and we can only offer them to be feared, but they are always sure to win a large kitty that will allow them to do it again ...
How are payments and bonuses calculated, is it by software or a human calculation?
The bonuses are automatically credited to the player's account, as well as The gains obtained at the games. Sometimes we offer bonuses via chat and in this case, we do it manually. The transfer of gains to players always goes through a Payment method Third Party (Paysafecard, Paypal or other), we do not have access to personal accounts.
Was the casino sometimes payer?
Not with us, in any case I did not have this impression. It was I who took care of the transfers so I know they were very regular at this level. There was never any controversy when the money was won without cheating ...
Do you know how much an online casino earns?
I will say between 400 and 800,000 $ per month - it depends on their popularity, but they also have huge costs: game software is very expensive, The bonuses Also, it is money, and in addition to us, they were without wagering, so any benefit excluded, there is also the license, the percentages to be paid back to the different payment methods, the employees ... and the maintenance From the villa to the boss's Bahamas;)
Were you paid?
Not really no, a misery - less than 10 $ per hour. It’s a freelance student or subcontracting job in Africa, in the Maghreb, where you don’t pay taxes. Everyone is relocated and there are very few employees on permanent contracts ...
Otherwise what is the average of the daily deposit of an average player?
It goes from the player who puts his $ 10 per day and other $ 5,000 ... people who are often over -indebted and excluded from land casinos, who obviously suffered from severe addiction. But let's say that in general it revolves around 50 $, it is a reasonable sum that allows you to play long enough and often leave with earnings.
And are there a lot of big winners?
Sure!! It happens on average once or twice a month, with earnings of more than 10,000 $ but if not in terms of daily earnings it runs rather around 1000 $, it is the average removal of regular players ...