Anj, former Arjel, published the report of its game mediator for last year. Obviously, the report is negative since the mediator is ed as the last resort during a conflict between a player and an approved online gaming site. So we must not get lost in hasty conclusions as we can see in certain media. This is obviously an opportunity to type on Online gaming Especially after a year 2020 exceptionally good for poker and Online casinos And more contrasted for online sports betting. Finally, very few players know the existence of the mediator of the official games, before you need it.
The mediator of the games, who is it?
It is "Denys Millet, honorary magistrate, who listens to consumers and is responsible for bringing the points of view to open the way to an amicable solution" we are informed on the Anj website. The game mediator intervenes when a consumer of games approved by Anj does not find a solution to its problem. In the event of a conflict with an online Paris platform, he can call on the mediator who will intervene with the site to try to reconcile the two parties. The mediator does not have any power of justice proper, but he can propose a solution and it can be refused by one of the parties. Third parties can withdraw from the process when they wish. In this sense, the mediator is just an intermediary. To request it, you have to follow a process. The player must have made a request by mail about the dispute, if 20 days after the request to the operator, no solution is proposed.
The mediator can only be requested for disputes concerning approved operators. Suffice to say that online casino players, even if these are approved by other authorities outside USA, will not find any help with this organization.
The game mediator is not competent to help a player if:
- The player did not try beforehand to resolve the conflict with the operator.
- If the request is deemed abusive or unfounded
- If the conflict has already been tried
- If the dispute is out of the mediator
What does the report say?
The report is clear enough and not really rewarding for sports betting which hold 82 % of complaints. Among them, Winamax and Betclic are at the top of the complaints - which is logical since these are the two largest players on the market. Of the 1420 complaints, half was deemed inadmissible. Obviously, by complicating the process, many players are caught by the limited time to make the request. Finally, it is as difficult to see his complaint studied in front of the ANJ as in front of any online casino. The remaining complaints are on the following subjects: the confiscation of gains, limitations of bets justified by suspected money laundering, the use of robot software or trading, a behavior exceeding the limits of a reasonable game. And for us, as a guide to online gambling, these are burning subjects that our community evokes very often. Online game platforms can decide overnight to freeze an account with allegations that they do not have to prove. They can also accept a player, validate his first deposit and freeze him because they will realize that he is a minor. The money is not rendered. It is therefore obvious that we find most of the complaints on this subject. The rest of the complaints concern online games of chance, such as the lottery or the scratch cards of the FDJ, and the poker which remains a good student despite a year of all records.
