AI is conquering the world. There are a lot, far too many fantasies on this technological innovation. In fact, you have already encountered an AI by going to online casinos. We are far from androids and the matrix taking power over the human species, but on a reasoned use by casinotiers. We reassure you, artificial intelligence is not used to fight in games, but to optimize interactions with players and streamline the different elements of the casino.
Fight the cheat
The cheat is the enemy of casinos, but also of all players. We obviously think of poker, but also of all tournaments, especially those of slot machines. A player who takes the ascendancy on the bank or on an opponent using third -party software harms transparency and especially the equity of the games. We can say that even before the emergence of online casinos, fraud and cheating have always been the number one enemy of casinotiers. The particularity of the online game is that surveillance is more difficult, see impossible. The AI will allow to track down cheaters by analyzing all the stakes to highlight the non-compliance strategies. A poker player perfectly optimizing all hands, because he will have an accomplice at an online table, will be spotted immediately. AI can also detect the use of fraud software. The functioning of its protections is ultra-secret to prevent them from being bypassed.
KYC means: Know Your Customer. This process allows you to automatically check all the documents provided by the players in order to authenticate them as quickly and as effectively as possible. The AI will therefore be programmed to analyze and identify documents that are not reliable to alert a human being who will conduct more pointed investigations. KYC is increasingly used on online casinos with a very concrete result: withdrawals are made in less than 24 hours against several days for casinos not using this technology. AI is therefore still used against fraud, but also to fluidify and improve the user experience. Indeed, the time of withdrawals is often the contention apple between casinotier and players. By limiting it, they avoid saturating customer service while improving the customer experience.
It is a revolution that is not specific to online casino world. A chatbot is a conversational agent that can be found on live cats casinos. The AI is pretending to be a support member and will answer your questions as a human being. We are not going to lie to you, it's a way to save personnel and avoid having the email service or the saturated telephone standard for simple questions. The chatbot should not question the link between the player and his casino. AI must be able to pretend to be a human being while being so effective. We are still far from this result when we go off the beaten track. Be careful, we don't say that all live cats are chatbots, but there are many more than you think.
The objective of an online casino is that you consume. We can see all the most playful approaches, hand on the heart, lyrical flights on "The pleasure of the game". An online casino is a capitalist company whose goal is profit. Your satisfaction and your happiness interest them, because they are loyalty tools. And to satisfy a customer, he must feel unique and privileged. And yes, the unique promotions that we receive on our emails are exactly to feed this need. The AI will allow you to go a lot, much further. Imagine your casino as your favorite streaming site. The games will be suggested to you, the offers will be adapted to your way of playing. And we are already starting to have a "suggestions" or "most popular games" section. The AI will collect a maximum of information on your interactions with the site and create a profile that will be enriched as you go. A customer who finds what he expects, without even needing to ask, is a conquered and therefore faithful customer.
Artificial intelligence is not a wish that is part of the future, but a reality in today's online casinos. It should be expected that it is increasingly used in the context of the user experience. For games, random generators remain the basic rule and it is difficult to see how an AI could be used without jeopardizing the equity and transparency of online game software.